Refund and Returns Policy
Thank you for choosing Malaysia Travel Taxi. We are committed to providing reliable and high-quality transport services. If you are not entirely satisfied with your experience, please review our Refund and Returns Policy to understand your options and our commitment to customer satisfaction.
1. Cancellations and Refunds
Cancellation by Customer:
- For cancellations made more than 48 hours before the scheduled service, a full refund will be issued.
- Cancellations made less than 48 hours before the service may incur a cancellation fee of up to 50% of the total booking amount.
Cancellation by Malaysia Travel Taxi:
- In rare circumstances where Malaysia Travel Taxi must cancel a booking due to unforeseen circumstances, we will offer an alternative service or a full refund.
2. Refund Process
- Refunds are processed within 7–10 business days of receiving a cancellation request or notification of a service issue.
- Refunds will be issued to the original payment method used during the booking process.
- For refunds related to service quality, a formal request with supporting documentation may be required.
3. Returns and Service Quality Adjustments
Malaysia Travel Taxi aims to provide consistent and quality service. If the service received does not meet your expectations, please contact our customer support team within 24 hours of your booking date.
- We may offer a service adjustment or partial refund if the service provided does not meet the standards specified in the booking agreement.
4. Contact Information
For all refund, return, or cancellation inquiries, please contact our support team:
- Email: admin@malaysiatraveltaxi.com
- Phone: +6012-358 2426
Our team is available to assist you with any concerns and to ensure your experience with Malaysia Travel Taxi meets your satisfaction.
5. Policy Updates
Malaysia Travel Taxi reserves the right to update this policy as needed. Please refer to our website for the most current version of our Refund and Returns Policy.
